HVACR Studio Delivery & Shipping Policy
HVACR Studio is a digital software service provided by Leal Software Solution Pvt Ltd. No physical goods are shipped for a Professional membership.
Digital delivery
Access is delivered electronically through the HVACR Studio account associated with the customer’s registered email address. There are no physical shipping charges or courier deliveries for the Professional membership.
Activation timing
During the current complimentary launch period, access follows the applicable registration and authorization process. When paid subscriptions are enabled, successful payment will be linked to the registered account. Where no manual review is required, activation is intended to occur promptly after confirmed payment and completion of the required profile. If manual authorization, payment review or technical intervention is required, Leal aims to complete activation within two business days.
Delivery confirmation
The customer’s signed-in dashboard and membership status are the primary confirmation of access. Service emails may also be used for verification, password recovery, account notices or payment-related communication.
Non-delivery
If a paid transaction is successfully charged but Professional access is not available within two business days, contact Leal with the registered email address, transaction/order reference and transaction date. Do not send card numbers, CVV, banking passwords or other sensitive payment credentials.
Availability
Digital delivery does not guarantee uninterrupted service. Planned maintenance, emergency security work, internet connectivity, third-party infrastructure or other technical events can temporarily affect availability. Such temporary interruptions are handled under the Terms of Use and, where relevant, the Refund & Cancellation Policy.
Contact
For delivery or access support, use the details on the Contact Us page.