HVACR Studio Refund & Cancellation Policy
This policy explains how cancellation and refund requests are handled for HVACR Studio Professional access supplied by Leal Software Solution Pvt Ltd.
Current complimentary launch access
No payment is collected for the current ₹0 complimentary launch offer. Accordingly, there is no purchase amount to refund for access granted entirely under that promotion.
When paid subscriptions are enabled
HVACR Studio is a digitally delivered subscription service. Once paid Professional access has been activated and made available to the customer, subscription fees are generally non-refundable except where a duplicate charge, confirmed payment without delivery of access, material billing error, technical failure preventing delivery, or an applicable legal requirement justifies a refund.
Cancellation requests
A customer may request cancellation of a paid order before digital access is activated. After activation, cancellation prevents any future renewal only where a future renewal mechanism is applicable; it does not automatically create a refund entitlement for the already activated subscription period.
How to request a refund
Send the request through the Contact Us channel and include the registered email address, transaction/order reference, transaction date and a short description of the issue. Do not send card numbers, CVV, banking passwords or other sensitive payment credentials.
Review and processing time
Leal aims to acknowledge refund or cancellation requests within two business days. Eligible refund requests are reviewed against payment and access records. Once approved, Leal aims to initiate the refund within seven business days. The customer’s bank, card network, UPI provider or payment gateway may require additional time before the credit appears in the customer’s account.
Taxes and payment charges
Any tax adjustment, invoice correction or payment-gateway treatment will follow the applicable transaction record and prevailing law. The final refunded amount, where applicable, will be communicated during resolution.
Disputes and grievances
If a payment or refund issue remains unresolved, use the escalation process described in the Grievance Redressal Policy.